FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
General Questions
General information about Peregrine Coffee Roasters.
Where is Peregrine Coffee Roasters located?
610 Main St. Westcliffe, CO 81252. We are based in Westcliffe, Colorado dedicated to roasting and delivering high-quality coffee to customers nationwide and even internationally on occasion.
How can I contact you?
You can reach us via email at info@peregrineroasters.com or through our contact form on the website.
How should I store my coffee?
Keep your coffee in an airtight container in a cool, dark place. We have done freezer tests on your behalf however, and unless your coffee is pre-ground (which it never should be) storing in the freezer within our bag will maintain its freshness better. We recommend putting your coffee in the freezer 1-2 weeks after its roast date.
Do you offer ground coffee or only whole bean?
We primarily offer whole bean coffee for maximum freshness, but we can grind your coffee upon request. Select your grind preference number when placing an order (1-11).
Coffee & Brewing
Questions about our coffee and brewing recommendations.
How long does it take to process my order?
Orders are typically processed and shipped within 1 day of purchase. Orders placed after 12pm on Friday go out on the following Monday. You will receive a confirmation email with tracking information once your order has shipped. If you do not receive this email please contact us via email. We ship via UPS primarily, and USPS when necessary. Transit times vary depending on location, but we generally average a 3 day delivery time. Please take into account that we are a small mountain town and our packages first have to go to the city of Denver for processing. This prevents two day shipping from being a possibility for anyone outside of the Denver, Colorado area. Due to our location, heavy snows can delay packages. Holidays and holiday seasons can also slow shipping down by several days.
Do you offer free shipping?
We offer free shipping on every order $60 or over (before tax).
Do you ship internationally?
Yes, we do ship internationally. Primarily to military bases worldwide. We do not offer free shipping on international orders.
What if my order arrives damaged or incorrect?
If you receive the wrong item or your order is damaged, email us within 7 days with your order number and a photo of the issue. We’ll make it right.
Ordering & Shipping
Information about placing orders and shipping details.
Can I return coffee if I don’t like it?
Due to the perishable nature of coffee, we do not accept returns on coffee products. However, if there is an issue with your order, let us know within 7 days, and we’ll work to resolve it.
What about returns on merchandise or equipment?
We accept returns on unused merchandise and brewing equipment within 30 days of purchase. The item must be in its original packaging, and return shipping costs are the responsibility of the customer unless the item was defective.
Do you offer wholesale pricing for cafes and businesses?
Yes! We partner with cafes, bakeries, and other businesses to provide high-quality wholesale coffee. TO sign up visit our link here: